We’re all working together to slow the spread of COVID-19 with many of us staying home more and driving less. That means fewer accidents. Because we care about you, we’re announcing the Good Neighbor Relief Program. Returning $2 billion in dividends to Mutual auto policyholders with policies in force from March 20 to May 31. Learn more about the
Good Neighbor Relief Program.
Learn more about our COVID-19 response, ways to connect with us, and ways we are here to help our customers facing financial burdens.
COVID-19 response,
In accordance with CDC recommendations, we've adjusted how we work. We appreciate your patience if hold times are longer than usual.
Welcome to the NJM & HSB Help Desk
Your one-stop hub for support, training, and product information.
Need help? Call our Help Desk toll-free: 617-342-5823
Available Mon – Fri, 9:00 a.m. – 4:30 p.m. EST
The NJM and HSB website is provided by Hartford Steam Boiler for NJM team members. It is not intended for NJM agents or customers.
Frequenctly Asked Questions
Who is the Help Desk designed for?
The helpline is designed for NJM’s field staff and underwriters. The goal is to equip the field staff and underwriters with the product information they need before, during, or after visiting an agent’s office.
Who manages the Help Desk phone line?
A dedicated team of HSB employees who are trained in NJM’s coverages.
When is the helpline available?
The helpline is available Monday – Friday, 9:00 a.m. – 4:30 p.m. EST. If calling after hours, or the line is busy, leave a voicemail to receive a response within one business day.
Who should I contact for fastest support?
Rory Mellon, Client Engagement and Education Manager.
